Shipping & Returns
Standard delivery by Russian Post: 400 – 1200 RUB*
Self-pickup in Vladivostok**
Unfortunately, due to sanctions, some shipping destinations are not available. After completing the checkout process via Invoice Gateway we will manually check shipping availability to your country of residence.
Standard delivery by Russian Post: 800 – 2500 RUB*
Courier delivery by EMS Russian Post: 1500 – 3500 RUB*
All shipping services used by Masha Lamzina provide a tracking number. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.
Please allow up to three business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping. Kindly note that dispatch times may increase during high demand periods.
Delivery times may vary due to circumstances beyond our control. If you want a faster delivery or other types of delivery – don’t hesitate to contact us before buying.
Masha Lamzina will ship your purchase to all worldwide destinations subject to Russian Post delivery availability.
For shipments outside of Russia, please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
* – depending on parcel size and weight
** – Self-pickup information will be emailed to customer after processing the order
last edited: 27.05.2022
All returns must be authorised by us before sending merchandise back. Simply send request to [email protected] within 7 days of the order’s delivery date. Merchandise marked sale cannot be returned. Returns are not accepted for made-to-order items.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Masha Lamzina.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment (to the same credit card used for payment by customer) for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Masha Lamzina studio. Financial institutions may require additional days to process the refund before the funds are returned to the account.
Please be aware that international customs duties are not refunded for shipments outside Russia. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Masha Lamzina studio within the above stated timeframe.
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.
last edited: 21.07.2020
We accept the following payment methods:
By credit card: Visa, Mastercard, MIR.
Alternatively: via Invoice Gateway. Use this alternative checkout option if you have any issues with the main payment gateway. After receiving your order we will manually send you an invoice and payment/shipping options available.
Unfortunately, due to sanctions, we are unable to process your payment directly, however you can still complete a checkout process via Invoice Gateway and after receiving your order we will manually send you a PayPal invoice or offer alternative payment options. We will also check shipping availability to your country of residence.
When paying for the order with a credit card, payment processing (including entering the card number) is managed on a secure page of the processing system that has passed international certification. This means that your confidential private data (card details, registration info e.t.c.) is not received by our website, the processing procedure is completely protected and no one, including our website, can receive personal or banking data of the client.
The information security standard – Payment Card Industry Data Security Standard (PCI DSS), developed by international payment systems Visa and MasterCard is applied when accessing a credit card data to ensure secure processing of details of the holder’s credit card. Applied data transmission technology guarantees security for transactions with credit cards by using Secure Sockets Layer (SSL), Verified by Visa, Secure Code, and secured banking networks with the highest degree of protection.
last edited: 27.05.2022