Shipping & Returns

Shipping

Russia:

Standard delivery by Russian Post: 400 – 1200 RUB*

Courier delivery by EMS Russian Post, SDEK: 800 – 1600 RUB*

Self-pickup in Vladivostok**

Worldwide:

Standard delivery by Russian Post: 800 – 2500 RUB*

Courier delivery by EMS Russian Post: 1500 – 3500 RUB*

All shipping services used by Masha Lamzina provide a tracking number. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.

Please allow up to three business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping. Kindly note that dispatch times may increase during high demand periods.

Delivery times may vary due to circumstances beyond our control. If you want a faster delivery or other types of delivery – don’t hesitate to contact us before buying.

Masha Lamzina will ship your purchase to all worldwide destinations subject to Russian Post delivery availability.

For shipments outside of Russia, please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

* – depending on parcel size and weight

** – Self-pickup information will be emailed to customer after processing the order

last edited: 08.11.2020

Returns

All returns must be authorised by us before sending merchandise back. Simply send request to info@mashalamzina.com within 7 days of the order’s delivery date. Merchandise marked sale cannot be returned. Returns are not accepted for made-to-order items.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Masha Lamzina.

Original shipping fees are not refundable. A refund will be issued back to the original method of payment (to the same credit card used for payment by customer) for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Masha Lamzina studio. Financial institutions may require additional days to process the refund before the funds are returned to the account.

Please be aware that international customs duties are not refunded for shipments outside Russia. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Masha Lamzina studio within the above stated timeframe.

When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.

last edited: 21.07.2020

Payment

We accept the following payment methods:

By credit card: Visa, Mastercard, MIR.

When paying for the order with a credit card, payment processing (including entering the card number) is managed on a secure page of the processing system that has passed international certification. This means that your confidential private data (card details, registration info e.t.c.) is not received by our website, the processing procedure is completely protected and no one, including our website, can receive personal or banking data of the client. 

The information security standard – Payment Card Industry Data Security Standard (PCI DSS), developed by international payment systems Visa and MasterCard is applied when accessing a credit card data to ensure secure processing of details of the holder’s credit card. Applied data transmission technology guarantees security for transactions with credit cards by using Secure Sockets Layer (SSL), Verified by Visa, Secure Code, and secured banking networks with the highest degree of protection.

last edited: 21.07.2020

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